Return and Refund Policy
Order Cancellation
Before Shipment: You may cancel your order at any time before it has been shipped. Contact us at support@cardbun.com with your order number for a full refund.
After Shipment: Once shipped, please follow our return process below. We'll help you return the item after delivery.
Return Policy
Eligibility
We operare under a 14-day return window. Items eligible for refunds must be in sealed and in perfect resellable condition . Original packaging is required. All orders are photographed for evidence prior to shipment and any returned item will be compared to the photos. If the returned product has been tampered with it is ineligble for refunds.
Process
To begin the return process, email us at:
support@cardbun.comPlease include your name, order number and reason for return.
Shipping
Customer covers return shipping costs. We recommend using tracked shipping to pre
Refunds
Processing: Refunds will be issued within 14 days of approval to the original payment method. Bank processing times may vary depending.
Non-Refundable Items
- Gift cards
- Personalised products
- Digital downloads
Contact Support
Need help? Reach us at support@cardbun.com
Typical response time: 1-2 business days